A step-by-step guide to creating your MAPAN account, verifying your identity, and signing in to the app.
Sign Up with Email
Create a new account with your name, email, and password, then verify it with the OTP code sent to your email.
Continue with Google
Already have a Google account? Sign in instantly without filling out a form or remembering another password.
Create an Account
Create a MAPAN account in minutes. The whole process is digital — no office visits or paper forms.
Open MAPAN and tap "Get Started" on the home page.
Enter your full name and a valid email address.
Create a password of at least 8 characters, then type it again in the confirmation field.
Read and accept MAPAN's Terms & Conditions and Privacy Policy.
Tap "Create account" — your account is created right away and an OTP code is sent to your email.
OTP Verification
Verify your identity with a single-use OTP (One-Time Password) code sent to your email.
After you sign up, the OTP screen opens automatically — no need to close the app.
If the code doesn't arrive, tap "Resend" to request a new one.
Didn't Get the OTP Code?
If the OTP code hasn't arrived after 60 seconds, try the following:
- Check the Spam or Promotions folder in your email
- Tap "Resend" to get a new code
- Contact customer support if the problem continues
Signing In
Access your MAPAN account anytime with your email and password, or sign in quickly with Google.
Tick "Keep me signed in on this device" to stay signed in for 30 days. Without it, your session ends after 8 hours. This option also applies when you sign in with Google.
Or tap "Sign in with Google" to sign in instantly without a password.
Forgot your password? Tap "Forgot password?" and follow the reset steps sent to your email.
Resetting Your Password
- Tap "Forgot password?" on the sign-in page
- Enter your registered email address
- Check your email for the OTP code — it's valid for 5 minutes
- Enter the OTP code, then create a new password (at least 8 characters)
- Sign in again with your new password
Getting Started Checklist & Guided Tour
New users get two kinds of help: the Langkah Awal (Getting Started) checklist on the Dashboard and guided tours that highlight menus and page content one by one.
The first time you sign in, a navigation tour introduces the main menu — on desktop through the sidebar and navbar, on phones through the bottom bar. You can skip the tour at any time.
The Langkah Awal card on the Dashboard lists the setup steps: complete your profile, add a wallet balance, create a pocket, record your first transaction, set a budget, and create a goal. Steps are ticked automatically once the data exists; tap the button on each step to jump straight to its page.
Every page has a page guide that shows once the first time you open it. Replay it anytime with the ? button (navbar on desktop, "Panduan halaman" on phones).
Want to start over? Choose Ulangi Tutorial (Replay Tutorial) in the account menu (desktop) or on the Profil page (phones).